Refund Policy

Effective Date: 18.07.2025

This Refund Policy governs the terms under which refunds may be issued for purchases made through Surgery Forum (https://surgeryforum.org). By purchasing from our platform, you agree to the terms set forth herein.

1. Nature of Our Services

Surgery Forum provides digital consultancy services delivered electronically and tailored to individual users. These services are non-physical, personalized, and often initiated immediately after purchase.

2. No Right of Withdrawal

In accordance with international consumer protection laws and digital commerce regulations, refunds are not available for digital services once delivery has commenced. This includes but is not limited to:

EU Directive 2011/83/EU, Article 16(m): The right of withdrawal does not apply once digital service performance begins with the consumer’s prior consent.
UK Consumer Contracts Regulations 2013: Cancellation rights are waived once digital services are fully performed.
US FTC Guidelines: No refunds are required if services are rendered as promised.
UNIDROIT Principles of International Commercial Contracts: Contracts involving customized service performance are binding unless otherwise agreed.

3. Final Sale Policy

All purchases are considered final. By proceeding with your order, you explicitly:

Consent to the immediate delivery of digital consultancy services
Acknowledge that the service is non-refundable once it begins
Agree to waive your statutory withdrawal rights under applicable law

4. Exceptional Circumstances

Refunds may be considered only at our sole discretion, in exceptional situations such as:

Duplicate payment
Technical failure on our end before service initiation
Billing error

In such cases, we may offer:

A full or partial refund, or
A store credit for future use

All determinations are final and not subject to appeal.

5. Fraud Prevention and Abuse

We reserve the right to deny refunds and restrict access to any user found to be:

Abusing chargeback systems
Misrepresenting refund requests
Violating our terms of service

Such users may be permanently banned and reported to relevant financial institutions.

6. Contact

For any questions or refund-related inquiries, please contact us at:

📧 Email: info@surgeryforum.org
🌐 Website: https://surgeryforum.org

We aim to respond to all queries within a reasonable timeframe.

7. Governing Law

This Policy shall be governed by internationally recognized standards in e-commerce and contract law. In the event of a dispute, the parties agree to first attempt informal resolution before initiating legal proceedings.